My Account allows you to manage your Onex Nutrition account, track orders, update
personal details, and manage your transactions. You can edit your address,
phone number, email, change your password, and place reorders easily through
this section

• Payment Pending Authorization:
  We are waiting for payment authorization from the payment gateway.
• Payment Authorized, Order under Processing:
  Payment has been authorized, and your order is being processed.
• Order Shipped: Your order
  has been dispatched and is on its way.
• Order Cancelled: The order
  has been canceled.

Once your order is placed and payment is authorized, you will receive a confirmation
email with the order details, including a unique order ID and expected delivery
time. You will also receive updates on shipment and tracking details via email
or WhatsApp.

To track your orders, visit the 'My Account' section and click on 'My Orders'.
You can view the status of all your orders or check the status of a specific
order by selecting the respective order number.

We accept multiple payment methods, including Credit/Debit cards, Internet
Banking, and Cash on Delivery (COD). There are no hidden charges – the price
you see is the price you pay.

No, there are no hidden charges on Onex Nutrition. The listed prices are
all-inclusive, and what you see is what you pay.

With COD, you can pay in cash when your order is delivered to your doorstep.
COD is available.

To place a COD order, select the "Cash on Delivery" option at
checkout. After completing the order, verify your details by giving a missed
call on +91 79000 66776. Once verified, your order will be processed, and payment
will be collected at the time of delivery.

If a payment fails, please ensure your details (banking information, billing
address, etc.) are correct and that your internet connection is stable. If the
payment is debited, it should be refunded within 7 business days. For any
concerns, contact us at OneXnutrition03@gmail.com or call us with your order
number.

Currently, we do not offer options for down payments or EMI. Full payment is
required at the time of purchase.

We ship products through a combination of air and ground courier services.
For large items like fitness equipment, we use ground couriers, while smaller
items are delivered by air. We partner with Flipkart, Amazon, and our in-house
delivery service, Onex Nutrition Reach. For remote areas, we use India Post.

• Metro Cities: 2-3 business
  days (Mumbai, Bengaluru, Chennai, Kolkata, Pune, Hyderabad, Ahmedabad).
• Other Areas: 2-5 business
  days.
• Ground Delivery: 5-7
  business days.
• Remote Locations: Delivery
  may take up to 7+ days, depending on the location.

Orders typically take 2-5 business days to dispatch, depending on product
availability. Items in stock are shipped from our warehouses, while
drop-shipped products are directly sent by our vendors.

Certain locations require customers to fill out road permits or pay entry
taxes to facilitate smooth delivery. Failure to do so may result in delayed
shipment or cancellation of the order.

Orders that have not been shipped can be canceled. To cancel, visit My
Orders' under your account and click 'Cancel'. Cancellations will be processed
within 30-60 minutes. For prepaid orders, the refund will be initiated and
credited back to your account within 2-4 business days.

If you need to change your shipping address, please contact our customer
support team at +91 79000 66776 immediately.

To cancel an order, go to 'My Orders' and click on the 'Cancel' button next
to your order.

Refunds are processed once the cancellation is confirmed. For prepaid
orders, the amount will be credited back to your account within 7-10 business
days, depending on your bank's processing time.

Yes, Onex Nutrition offers a wide range of products suitable for beginners,
intermediate, and advanced athletes. Whether you're looking to build muscle,
improve endurance, or support general wellness, we have supplements designed to
meet your specific fitness needs.

Onex Nutrition products are formulated with high-quality ingredients and
undergo strict quality control measures to ensure safety and effectiveness.
However, we always recommend consulting with a healthcare professional before
starting any new supplement regimen, especially if you have pre-existing health
conditions.

Yes, Onex Nutrition offers a wide range of products suitable for beginners,
intermediate, and advanced athletes. Whether you're looking to build muscle,
improve endurance, or support general wellness, we have supplements designed to
meet your specific fitness needs.

We offer a variety of supplements to address different fitness goals,
including protein powders, creatine, pre-workouts, and more. If you're unsure
which product is best suited for your needs, please refer to our product descriptions
for detailed information or contact our customer support team for guidance.

Yes, Onex Nutrition offers a range of vegetarian and vegan-friendly
supplements. Check the product label or description for details about the
ingredients to ensure they align with your dietary preferences.

We accept returns for unopened and unused products within 7 days of
delivery. To initiate a return, please contact our customer support team with
your order number and reason for return. Please note that shipping fees for
returns are the responsibility of the customer.

If your product is damaged or defective, please contact our customer support
team immediately. We will assist you with a replacement or refund after
verifying the issue. Please provide photos of the damaged product and packaging
to expedite the process.

It is generally safe to take multiple supplements together, but it's
important to consider the specific dosages and ingredients. For example, some
supplements may have overlapping ingredients that could lead to excessive
intake. We recommend consulting with a healthcare professional to ensure safe
usage.

Each product page on our website provides detailed nutritional information,
including serving size, ingredients, and their benefits. If you require more
detailed information, feel free to contact our customer support team.

Yes,
Onex Nutrition supplements undergo rigorous quality testing to ensure they meet
high standards for purity, potency, and effectiveness. We take great pride in
offering products that are safe and beneficial for your health and fitness
goals.

You can reach our customer support team by calling +91 79000 66776 or
emailing us at OneXnutrition03@gmail.com. Our team is available to assist you
with any inquiries or concerns.